For instance, in March 2020, the City of Palo Alto launched a support call center and utility rate relief program to provide the community with information to help navigate services during the COVID-19 crisis. In addition, due to the COVID-19 crisis across the globe in 2020, the market has witnessed COVID-19 response call centers as well. Therefore, they are focusing on expanding their businesses in other countries to increase the diversity of skills, gain a competitive advantage, and expand their presence. These organizations, however, are facing challenges such as poor quality, inflation in wage rate, high attrition rate, and remote management complexity while operating in these countries.
Callcenter industry drivers#
The rise of emerging countries as call center destinations is one of the key drivers supporting the call center outsourcing market growth. Call center organizations have started their operations in India and the Philippines, among other countries, owing to low operating costs.
Callcenter industry driver#
Key Call Center Outsourcing Market Driver The holistic analysis of the drivers will help in deducing end goals and refining marketing strategies to gain a competitive edge.
Our research analysts have studied the historical data and deduced the key market drivers and the COVID-19 pandemic impact on the call center outsourcing industry. The rise of emerging countries as call center destinations is notably driving the call center outsourcing market growth, although factors such as the increasing cost of call center outsourcing services may impede the market growth. What will the Call Center Outsourcing Market Size be During the Forecast Period?ĭownload Report Sample to Unlock the Call Center Outsourcing Market Size for the Forecast Period and Other Important StatisticsĬall Center Outsourcing Market: Key Drivers, Trends, and Challenges
KGaA, Computer Generated Solutions Inc., Continuum Global Solutions LLC, Datacom Group Ltd., Epicenter, Five9 Inc., Hinduja Global Solutions Ltd., Infosys Ltd, Serco Group Plc, Sitel Group, StarTek Inc., Sutherland Global Services Inc., Sykes Enterprises Inc., Tata Consultancy Services Ltd., TD SYNNEX Corp., Teleperformance SE, and Transcom Holding AB among others.
The call center outsourcing market report also offers information on several market vendors, including 247.ai Inc., Alorica Inc., Atento SA, Bertelsmann SE and Co.
Furthermore, this report extensively covers call center outsourcing market segmentations by end-user (IT and telecom, BFSI, healthcare, retail, and others) and geography (North America, Europe, APAC, South America, and Middle East and Africa). This call center outsourcing market research report provides valuable insights on the post COVID-19 impact on the market, which will help companies evaluate their business approaches. The call center outsourcing market share is expected to increase by USD 21.72 billion from 2021 to 2026, and the market’s growth momentum will accelerate at a CAGR of 3.96%.
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